JioBusiness Solution
JioBusiness Solution
Multiple digital services for your growing business
One-stop-partner for all business needs
JioBusiness Solution is a first-of-its-kind offering designed to help micro, small and medium businesses leverage the power of digital technologies and run their businesses more efficiently. This is an integrated solution that brings together Enterprise-grade voice and data services, digital solutions and devices to offer value that is truly unmatched. This solution is ideal for small growing businesses as it offers a level playing field to compete with larger enterprises.
With just 1/10th the cost of what an SMB would spend towards connectivity, productivity, and automation tools, JioBusiness offers a lot more - up to 1 Gbps speed with symmetric upload and download, static IP, voice services and a slew of digital services designed to scale operations and drive productivity.
And that's not all! You can log into your secure Digital Self-Care portal to manage your service, view plan and bill details, raise service requests and lots more at your own convenience.
JioBusiness Solution is a first-of-its-kind offering designed to help micro, small and medium businesses leverage the power of digital technologies and run their businesses more efficiently.
This is an integrated solution that brings together Enterprise-grade voice and data services, digital solutions and devices to offer value that is truly unmatched. This solution is ideal for small growing businesses as it offers a level playing field to compete with larger enterprises.
With just 1/10th the cost of what an SMB would spend towards connectivity, productivity, and automation tools, JioBusiness offers a lot more - up to 1 Gbps speed with symmetric upload and download, static IP, voice services and a slew of digital services designed to scale operations and drive productivity.
And that's not all! You can log into your secure Digital Self-Care portal to manage your service, view plan and bill details, raise service requests and lots more at your own convenience.
What you get with JioBusiness Solution
Know how each feature of JioBusiness Solution will help in transforming your business.
High Speed Internet (HSI)
Get up to 1 Gbps Internet with symmetric upload and download speeds and static IP
IP Centrex
Stay connected with unlimited voice calls to anyone, anywhere in India
Parallel Ringing
Receive landline calls on mobile!So that you don't miss out on the customer calls ever
JioMeet
Use India's own, up to 24 hrs. secure video conferencing for everyday business
Microsoft 365
Improve productivity with Office Apps, Outlook mail, OneDrive storage and Microsoft Teams
JioOnline
Setup, manage and grow your business online, increase social media presence and much more
JioAttendance
Manage your employee attendance, location and working hours remotely
Devices
Get Digital First Business membership with benefits including discounts, extended warranty and onsite support
Jio Advantage
Diversified advantages that JioBusiness Solution brings to your business.
Get One-Stop Digital Partner
No more handling multiple vendors for multiple solutions!
Take Business Online
Create website in less than 10 minutes and generate leads
Keep Customers Close
Stay engaged with customers throughout their lifecycle
Enhance Productivity
Use best-in-class tools for managing and collaborating with workforce
Run Operations 24x7
Stay connected with customers and employees with the strongest network
Save Cash
Avail benefits of GST and save on Capex with no upfront investment
Assisted Sales and On-boarding
Get support from experts to pick and adopt what is best suited for you
Avail Additional Benefits
Enjoy Digital First Business membership and Toll-Free Number service on offer
Resources
Here the latest insights, information, and happy interactions around our JioBusiness Solution.
Resources
Here the latest insights, information, and happy interactions around our JioBusiness Solution.
Still have questions?
Find answers to some of the commonly asked questions by our JioBusiness customers.
- Service Offerings
- Devices
- Buying
- Onboarding & Activation
- Toll-Free Number Service at ₹299
- Customer Service
- Bill & Pay
JioBusiness solution is an industry first integrated digital solution founded on three key pillars of Enterprise-Grade Fiber Connectivity (voice and data), Digital Solutions and Device Services. It is a one-stop-shop that brings together multiple services ranging from connectivity, communication, conferencing, productivity, marketing and devices, all in a single solution.
Both Internet Leased Line and broadband provide Internet access.The differences are Internet Leased Line is a dedicated connection between your premises and the local exchange. It has a defined bandwidth and offers identical upload and download speeds and is not subject to contention with other users (sharing). Broadband is not a dedicated connection. It has variable bandwidth and is asymmetric, meaning the experience between uploads & downloads is not the same. Also, it is a shared bandwidth with speeds up to the committed level, subject to best efforts.
JioBusiness provides services across Connectivity, Voice & Collaboration, Mobile, Security, Cloud, Marketing, Business Applications, IoT and Cloud. We continuously add innovative services to our portfolio including bundled solutions to cater to multitude business needs.
JioBusiness offers enterprise-grade digital solutions that can be utilized by large enterprises, medium-sized businesses, and even small businesses in the most remote areas of India. We make our solutions simple and affordable so that they are accessible to all. Our specialized and dedicated teams ensure that every customer gets continuous support for maximum growth and success.
We do not provide any equipment rack with the service currently. It is advised that you identify an area within your premises that has electrical points and a flat surface to place the Jio devices.
Wi-Fi extender/ booster is not a part of the JioBusiness solution plans. However, if a device is required to extend the Wi-Fi coverage, you have the option to purchase it from the Jio Engineer at the time of installation.
Yes. Free unlimited domestic voice calling is offered with the IP Centrex service as a part of plans.
If you go for JioBusiness Long-Term plans, you pay for 3/6/12 months rentals in advance, and no security deposit or installation charge. Along with zero entry cost, you also get up to 15% savings on rentals on specific plans.
Apart from saving the hassle of frequent renewals/changes, Long-Term plans offer the following benefits:
- Up to 15% savings on rentals
- Zero entry cost (no security deposit or installation charge)
- Paperless digital onboarding
All JioBusiness monthly plans have 3 months, 6 months, and 12 months advance rental plan options. You can find more details here
The JioBusiness Long-Term plans offer the same plan benefits as existing JioBusiness monthly plans. However, Long-Term plans offer additional savings in terms of waiver of one-time installation fee and security deposit charges. You also get savings on rentals on specific plans.
When you opt for a Long-Term plan over monthly JioBusiness plans, you directly save on upfront charges such as one-time payment and security deposit. You also enjoy additional benefits of savings on rentals for half-yearly and annual plans.
The Digital First Business membership is the membership extended by Reliance Digital comes to you absolutely FREE as a part of a promotional offer on select plans of JioBusiness soution. This membership worth Rs 4,999 offers you various benefits on the purchase of devices from Reliance Digital.
Here are the key benefits of this membership;
1. Additional Discount - 3% additional discount on 12 annual transactions. 6 offline transactions (in stores) and 6 online transactions (on www.reliancedigital.in)
2. Extended Warranty - 6 months additional warranty on;
- Devices like Mobile Phones, Laptops, Desktops & Printers
- Large appliances like Air Conditioners, Refrigerators & Washing Machines
- Small appliances like Water Purifiers, Microwave Ovens and OTG, Geysers, Air Coolers, Air Purifiers & Vacuum Cleaners
- Home electronics like Televisions, Home Theatres, Cameras and other Audio products
3. Onsite Support - Onsite support for Consumer Durable products (Large Appliances, Small Appliances and Home Electronics mentioned above)
The Digital First Business membership is available to customers who have subscribed to plans with monthly tariff of Rs. 2,000 and above. This is a limited period offer.
If you are eligible for the membership, you will receive 12 unique discount coupon codes (six for offline and six for online purchase) via email and/ or SMS.
All 12 discount coupon codes will be activated within 10 to 15 days of activation of core service of JioBusiness solution (High Speed Internet). For e.g. if your link goes live on 1st March 2021 then your coupon codes will be activated latest by 15th March 2021.
You can avail 3% discount irrespective of value of the transaction. There is no limit on the value per transaction. With this membership you can do 12 such transactions.
Each code can be used only once. And only single code can be used in one transaction.
There is no restriction on the number of transactions that can be done in a month or on the number of coupon codes that can be redeemed in any given month either offline or online.
These discount coupon codes are over and above all offers/ coupons already applied/ applicable on cart items including cashback offers.
Following are the benefits of six month extended warranty:
- The 6 Month Extended Warranty is in addition to the warranty offered by brands as well as any other warranties that are bought by the customer
- For e.g. - If a brand offers 1-year warranty on its product, customers will get an additional 6 Month Warranty on the same product at no extra cost
- If a customer has bought an Extended Warranty as well, the 6 Month Free Extended Warranty will start post all warranties, brand as well as paid, are lapsed
- The extended warranty will offer all benefits that are offered in the brand warranty and includes comprehensive coverage of parts and labor
Onsite support is available on Consumer Durable products (Home Appliances & Home Electronics) bought under this program. You can reach out to Reliance Digital Customer Service and request a free visit of a RESQ engineer for the servicing/ repair/ maintenance of these products.
All the membership benefits will cease to exist on terminating JioBusiness solution. Which means, discount coupon codes will get disabled, six-month extended warranty will lapse and onsite support will not be extended, after you terminate the plan.
Yes. The benefits will continue as long as you continue to use JioBusiness solution.
Yes. The Digital First Business membership can be availed for each office that has an active JioBusiness solution plan with monthly tariff of Rs. 2,000 and above (within the promotional period).
You can view JioBusiness solution plans details and benefits in 'Tariff Plan' section on www.jio.com/business.
Select members of the Reliance Extended Family will get an email with a unique coupon. Each link opens the campaign page specific to you. You can buy JioBusiness plans directly using the online buy journey that shall open when you click the link.
You can visit jio.com/business to select and buy a plan of your choice.
JioBusiness 3 months, 6 months and 12 months Long-Term plans have zero security deposit for ONT (internet box), IAD (Voice gateway) and additional waiver of installation charges.
Currently, only post-paid plans with advance rental billing option is available.
The plan charges mentioned are exclusive of taxes.
You may choose from any of the following modes, as convenient for you:
• Credit Card
• Debit Card
• Net Banking
• UPI
• Wallets
On successful payment, the receipt will be available for download via Self-Care portal.
Yes. If you have provided the GST number at the time of payment, the invoice and payment receipt will have the GST Bill Number mentioned and you can claim GST benefit, using the same.
You can only submit GST at the point of purchase, or at the time of uploading documents. Currently, the facility to upload GST number is not available post this.
Yes. You can claim GST benefit on the monthly charged amount. You will receive monthly Invoice and GST can be claimed on the monthly charges.
You will receive the GST Invoice every month at the start of the billing cycle.
The usage benefits, if any, are allocated on monthly basis. If you have been on-boarded in the middle of a month, then the usage benefits for the current month are provided on a pro-rata basis.
The charges for the subsequent renewal period will reflect in the last month’s bill of the current charging period. For instance, for a 3 month plan from 01st May – 31st July, the 3 month advance for the period 1st Aug- 31st Oct will be reflected in the invoice dated 1st July.
You can pay the advance rental amount while placing a new order through any of the available online payment modes.
Yes. You will get the receipt of the advance payment on successful completion of the transaction.
There is no lock-in period. You can continue using the service with the advance rental option, for as long as you wish.
After successful payment, an activation Email will be sent to your registered Email ID with login details for you to register/ sign-up. You need to use these details and activate your Self-Care account by following the steps on the website. Once you have logged in, you can upload documents and book the installation appointment.
- Post successful payment, you will receive a link on your Email
- Click the link and enter the User ID mentioned in the Email
- You will receive a One-Time Password (OTP) on your Registered Mobile Number
- Use this OTP and click on Submit
- Post this you will be asked to reset the Password
- You will then receive a verification link on your registered Email ID
- Click the verification link to complete the sign-up process
- Now you will be able to use your registered Email ID/ User ID to access the Self-Care portal and manage your account
You need to submit the following documents:
- Proof of address of the organization
- Proof of identity of the organization
- Proof of authorization of authorized signatory of the organization
- Proof of identity of the authorized signatory
Please click to view the documents that can be accepted as proof of address of the organization.
Please click to view the documents that can be accepted as proof of identity of the organization.
Please click to view the documents that can be accepted as proof of personal identity for authorized signatory for the organization.
Listed below are the documents accepted as proof of authorization for authorized signatory of the organization:
| Sr. No | Type of Document (Proof of Authorization for Authorized Signatory of the Organization) |
|---|---|
| 1 | Memorandum of Association |
| 2 | Power of Attorney (along with linkage proof) |
| 3 | Board Resolution with letter of authority on organization’s letter head Signed by Company Secretary |
| 4 | Board Resolution with letter of authority on organization’s letter head (along with linkage proof if signed by any person other than CS) |
| 5 | Certificate from Bank certifying the person as Authorized Signatory |
| 6 | Proprietorship Deed |
| 7 | Partnership Deed |
| 8 | GST certificate having name/designation of the Authorized Signatory |
| 9 | Any document issued by Government authorities establishing the authorization of AS e.g. Shop & Establishment Certificate, Labour Certificate, EXIM Certificate |
| 10 | Self-Authorisation on Govt letterhead |
You can upload the documents at any point in time by logging into your Self-Care portal. However, the installation appointment can only be booked once the documents are uploaded.
The file size should be less than 2 MB for each document.
Documents must be in PDF, PNG or JPG format.
You will need to submit the complete set of documents. Only after verification by the Jio team, the installation process will begin
Documents are verified within the same working day. Documents submitted post 6 pm will be verified the next day.
Yes, you can book/ schedule an Engineer’s visit for installation as soon as you upload your documents. Verification happens as a parallel process.
You will receive an Email/ SMS notification with the status of your documents. You can login to the Self-Care portal to view and update the specific documents that need correction.
On successful verification of documents, your order will be processed and an Order Reference Number (ORN) will be generated. You will be notified via Email/ SMS. You can also log into the Self-Care portal and view the order status.
You can schedule the Installation Engineer visit only after uploading your documents. Log into the Self-Care portal post document upload and select the date and time for the Engineer visit.
You need to log into the Self-Care portal. Post document verification, you will be able to see Business CAF. Please download, print and fill details where required. Attach a recent passport size photograph, sign the forms and put the Company/ Corporate stamp. Please handover the completed form to the Jio Installation Engineer at the time of visit.
You will be able to check the status of your order by logging into the Self-Care portal at www.jio.com/business.
Once documents are verified, order is generated and the Installation Engineer visits your location for installation and completes the ‘KYC’, your service will get activated.
Toll-Free Number Service - Rs.299 Plan is a promotional offer for customers who have purchased a JioBusiness solution. The actual plan value is Rs.499 per month but with JioBusiness solution you can avail this plan at Rs.299 per month. Post usage of the bundled minutes, additional usage will be charged @ Rs.012P/Sec.
You should be an active subscriber of JioBusiness solution to be able to avail the TFN- Rs.299 Plan offer. This promotional plan is to be purchased in addition to the JioBusiness solution. This promotional offer of Rs.299 will be valid for first six months from the date of purchase/ activation of TFN service.
You can subscribe to only one number under TFN Rs.299 plan. If you wish to subscribe to more Toll-Free numbers, you can purchase the service under the regular Toll-Free Number Service plans.
Toll-Free Numbers are allocated automatically. Option to choose a specific number is not available.
The TFN- Rs.299 promotional plan associated will auto-migrated to regular Rs.499 plan after 6 months.
This service is offered with minimum lock-in period of one year.
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You can login to your Self-Care at www.jio.com/business using your User ID/ registered Email ID.
You can check plan details and usage on Self-Care. Once you log in, you will need to click on the respective service link to check the required details.
If you have any query or require support, please contact Reliance Digital at 1800 8891 044.
You may do the basic troubleshooting from Self-Care. If the issue persists, please contact Jio Business care at 1800 8899 444 or write to businesscare@jio.com.
Plan change, upgrade/ downgrade features will be available soon.
Please write to us at business@jio.com if you wish to get JioBusiness solution for your business. Our team will get in touch with and help you pick the right plan as per your business need.
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Currently, the bill cycle date is fixed, that is 1st of every month.
The excess amount paid will get adjusted in the next bill.
Yes. You can opt for TDS deduction and select the TDS rate at the time of registering for Auto Pay. Please ensure that you submit the TDS certificates to Jio on timely basis.
JioAutoPay is a convenient method to pay your bills automatically as per the billing cycle and the due date, using your bank account. This helps you avoid late fees, relieving you from having to remember the due date and getting multiple reminders.
e-NACH stands for Electronic National Automated Clearing House. It is introduced by National Payment Corporation of India (NPCI) and allows service providers to automate recurring payments (Autopay) from bank accounts.
There are two ways to use e-NACH. The requirements for both are as below.
With Bank Account: You should have a savings/ current account in a bank (bank should be part of participating banks list of e-NACH through Net Banking) accessible through personal net banking and not corporate banking. Login credentials of such bank account should be available with you for authentication.
With Debit Card: You should have a debit card (debit card issuer bank should be part of participating banks list of e-NACH through debit card) and its authentication details.
Typically banks give personal net banking facility to individual and proprietor current accounts.
Yes, banks issue debit cards to current account holders.
If you don’t have personal net banking facility, you can use the debit card associated with the account to sign up for JioBusiness (debit card issuer bank should be part of participating banks list of e-NACH through debit card).
If you don’t have debit card associated with your current/ savings account, use alternate payment options such as Paytm Payments bank to do e-NACH registration.
You can use debit card associated with the account (debit card issuer bank should be part of participating banks list of e-NACH through debit card).
In such case, use alternate payment options such as Paytm Payments bank to do e-NACH registration.
The maximum transaction limit is maintained at a higher limit than the monthly plan rentals to avoid re-registration every time you upgrade a plan/ subscription or if you go for add-ons.
You will pay the amount mentioned in the invoice shared with you through JioAutoPay.
The debit amount through JioAutoPay will be basis your invoice amount only.
We will share the invoice as per the bill cycle. Auto Debit will happen around bill due date. Pre-debit notification will be sent to you before the actual debit so that you can keep sufficient balance in the account at the time of debit.
Path to access the list of banks live on NACH for JioAutoPay:-
If your bank is not in the list of NACH affiliated banks, then use alternate payment options such as Paytm Payments bank to do e-NACH registration.
You need to first get registered on the Payments bank (e.g. Paytm Payments bank is a NACH affiliated bank). Your account can then be attached to the Payments Bank and JioAutoPay registration can be completed.
You may have encountered the error due to multiple reasons such as downtime at NPCI / Acquirer bank / Issuer bank (your bank), delay in entering the required details leading to time-out, Issuer bank not supporting e-NACH etc.
Auto Pay is not mandatory. However, with Auto Pay you can rest easy and not worry about bill due dates. And, your service continues with no disruptions.
The charges will be deducted five days before the due date, every month.
On the second consecutive failure within the same bill cycle, the Auto Pay option will be revoked. Post this, unfortunately, the service will be suspended.
One-time refundable amount collected at time of plan purchase, is the deposit for Jio provided devices (ONT Modem and Voice Gateway - IAD). If you choose to discontinue the service, you will receive a refund of your eligible security deposit amount, provided the installed devices are returned in good and working condition only after adjusting the unpaid dues if any. Security deposit will be refunded through National Electronic Funds Transfer (NEFT) in your account. Refund may take up to 60 days from the date of cancellation request received.
